As a small business owner, you know how crucial it is to manage your customer interactions effectively. Customer relationship management (CRM) software can help you do this by streamlining your sales process and providing insights into your customers. With so many CRM solutions available, it can be challenging to find the right one. Here are the top 10 best CRM software options for small businesses in 2021.
1. Salesforce
Salesforce is a market leader in CRM software, and for a good reason. This cloud-based solution offers extensive functionality, including sales automation, marketing automation, and customer service management. It integrates with third-party applications and offers robust reporting and analytics capabilities.
2. Zoho CRM
Zoho CRM is a cloud-based solution designed for small businesses. It offers features such as lead management, sales forecasting, and customer segmentation. Zoho CRM also integrates with other Zoho business software products, making it a great all-in-one solution for small businesses.
3. HubSpot CRM
HubSpot CRM is a free, cloud-based solution that offers contact management, deal tracking, and lead generation capabilities. It integrates with HubSpot’s marketing and sales software, making it a great choice for businesses that want an all-in-one solution.
4. Pipedrive
Pipedrive is a sales-focused CRM software that offers an intuitive interface and robust sales pipeline management capabilities. It integrates with third-party apps and offers detailed reporting and analytics.
5. Insightly
Insightly is a cloud-based CRM software that offers project management, marketing automation, and sales forecasting. It is a great choice for businesses that want a CRM solution that can do more than just manage customer relationships.
6. Agile CRM
Agile CRM is a cloud-based solution that offers a range of features, including contact management, marketing automation, and sales tracking. It also offers a robust help desk solution, making it a great choice for businesses that need to manage customer support requests.
7. Salesflare
Salesflare is a CRM software designed specifically for small businesses. It offers contact management, sales pipeline management, and customer segmentation. Salesflare also integrates with third-party apps such as Google Calendar and Slack.
8. Freshsales
Freshsales is a cloud-based solution that offers lead management, deal tracking, and analytics capabilities. It also offers email tracking and lead scoring, making it a great choice for businesses that prioritize email marketing.
9. Copper
Copper, formerly known as ProsperWorks, is a CRM software designed for G Suite users. It offers contact management, pipeline management, and project management capabilities. Copper also integrates with Google apps such as Gmail and Google Drive.
10. Streak
Streak is a CRM software designed for small businesses that use Gmail. It offers a range of features, including contact management, deal tracking, and email tracking. Streak also integrates with third-party apps such as Google Calendar and Slack.
Conclusion
Choosing the right CRM software is crucial for small businesses that want to improve customer relationships and streamline their sales process. Consider your business needs and budget when choosing a CRM solution. These top 10 best CRM software options for small businesses in 2021 are a great place to start.