Are you looking for a CRM system with exceptional customer service? Look no further than Pipedrive. In this article, we will discuss everything you need to know about Pipedrive customer service.
What is Pipedrive?
Pipedrive is a customer relationship management (CRM) system that helps businesses organize and manage their sales processes. It is designed to help teams work more efficiently and close deals faster. Pipedrive is used by over 90,000 companies worldwide and has a reputation for having excellent customer service.
What Makes Pipedrive Customer Service Exceptional?
Pipedrive has a team of highly trained customer service representatives that are available 24/7 to assist customers with any questions or issues they may have. Pipedrive also offers a variety of support options including live chat, email, and phone support.
One of the things that sets Pipedrive apart from other CRM systems is their commitment to customer success. Pipedrive offers a variety of resources and tools to help customers get the most out of their CRM system. This includes an extensive knowledge base, training videos, and webinars.
How Does Pipedrive Handle Customer Support Issues?
When a customer contacts Pipedrive with an issue, their customer support team will work quickly to resolve the issue. They use a ticketing system that allows them to track the status of each support request and ensure that each customer is receiving timely assistance.
If a customer has a more complex issue that requires additional attention, Pipedrive has a team of support specialists that can provide more in-depth support. These specialists have a deep knowledge of the Pipedrive system and can help customers troubleshoot and resolve more complex issues.
What Do Customers Say About Pipedrive Customer Service?
Pipedrive has received numerous awards for their customer service including the 2020 Stevie Award for Customer Service Department of the Year and the 2020 International Business Awards for Customer Service Team of the Year.
Customers praise Pipedrive for their knowledgeable and responsive customer service team. They also appreciate the variety of support options available including phone, email, and live chat support.
Conclusion
If you are looking for a CRM system with exceptional customer service, Pipedrive is an excellent choice. With their 24/7 support, commitment to customer success, and team of highly trained support specialists, Pipedrive is dedicated to helping their customers succeed.